Completed reports
If a completed report is unusable because of a product error, materially wrong property match, duplicate charge, or checkout issue, email [email protected] within 14 days. Include your account email, report address, and a short description of the issue.
We may issue a refund, restore the report to your balance, or help regenerate the report depending on the issue. A report is not refundable solely because an assessor rejects an appeal, a filing deadline has passed, or the final tax outcome differs from the estimate.
Stripe refunds
Approved card refunds are processed through Stripe back to the original payment method. Bank and card-network timing can vary after we initiate the refund.
Support
For refund questions, contact [email protected].